This page offers information on Frequently Asked Questions..
Austrans Logistics offers an extensive array of transport services with Tier 1 Transport Companies to clients across the world. Kindly, check out our services page to get more information.
At Austrans Logistics we provide all types of courier services from light to heavy shipments, Road Express deliveries to Overnight and even Same Day Australia Wide. To give you an idea we have some very good satchel and airbag prices for your 500 gram shipments, 1 kilogram shipments, 3 kilogram and 5 kilogram shipments. To access our discounted satchel rates please ensure you select satchel in your packaging type.
Yes, we can. Our system is designed to help customers move large heavy and bulky items to any location in Australia. We can even cater for items that need a special tail gate lifter to be organised simply select heavy lift help on our calculator for an instant shipping price for your long, heavy or palletised items.
The price varies dependant on origin, destination, weight, volume of shipment and the Product / Service chosen. Quotes are visible upon booking a shipment on the Austrans Logistics website. Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by Austrans Logistics to confirm this calculation
For any individual collections, one can book online without having to register. For more regular shipping, more shipping tools – like registering with Austrans Logistics – might be more appropriate. You can contact us if necessary.
You can obtain quotes through our online booking tool or, better still, you can contact us and we will be glad to assist.
Yes, we do deliver to P.O Boxes. Choose either the Startrack or Australia Post Options on the quote page
Yes! Austrans Logistics makes the shipping process simple by providing you with a wide choice of available services and Carriers for your destination, including transit and rate quotes for each. All you have to do is select the option that best fits your needs.
For one off bookings, you can easily send or receive parcels online at ‘Get a quote’ For frequent bookings, you can make arrangements for an account at Austrans Logistics and make your bookings through our online booking platform.
- Step #1: Fill out each of the fields on the Order Entry in order to get an instant quote.
- Step #2: Choose your desired service and include insurance if need be.
- Step #3: Complete the necessary fields for all the booking information.
- Step #4: Carefully read the terms and conditions of carriage and insurance if necessary.
- Step #5: Pay for your booking through either Account or with a Credit Card via PayPal.
- Step #6: You will receive an email with a consignment note in your email inbox. If you book as the ‘receiver’, the con note will be emailed to the sender’s email inbox.
- Step #7: Print off the Consignment note.
- Step #8: Firmly fasten the consignment note to your properly packaged item.
Yes, you are allowed. Since you are the person who has done the booking process, it is imperative that you make sure the ‘sender’ receives the consignment note email, and they are fully briefed on what is needed to complete a pickup.
Sure, you can. We offer a range of Discount Membership and Credit options that are available. You can get more information from our sales team via the Account Query page
Can I just ship one item? We have many ad hock shippers who utilise Austrans Logistics to process courier bookings. We have no monthly fees and customers can ship as little as one order. Regular shipper can obtain further discounts by advising volume and spend.
You don’t need an account with Austrans Logistics. Anyone can make use of our services so long as they have a valid Credit Card or PayPal account.
We have many ad hock shippers who utilise Austrans Logistics to process courier bookings. We have no monthly fees and customers can ship as little as one order. Regular shippers can obtain further discounts by advising volume and spend.
The consignment note, also popularly referred to as con note is the label which should be attached to your item or items before pickup. The con note has all the necessary details as well as a barcode which is used for tracking purposes. Once you have made a booking with us, you will get an email containing a PDF file, with all the relevant information in it. Kindly go through the pages meticulously since the information is very essential. You will have to stick the con note on your item or items as directed. Failure to apply the con note, as needed, will lead to a futile pick-up charge.
Yes, you can book with an operator. They will, however, have to ask you whether you accept the terms and conditions and this will be recorded.
Yes, we can pick up and deliver to residential and home locations, in fact we have a special button on the calculator that filters the business and residential fields helping you get the best deal for deliveries within Australia.
The services that Austrans Logistics provide are numerous to say the least. We have door to door, door to depot and depot to door. Whatever are your Transport Requirements we can help.
As much as you can cancel or change a booking with Austrans Logistics, the cancelation or change of details may attract a fee of $20 (plus GST)
We can’t make a specific time as the drivers are picking up different packages every day, but morning pickups will be between 8am and 12 noon and afternoon pickups will be between 1pm and 5pm.
Most parcels booked in the morning will be collected the same day. In some remote areas parcel bookings are required the day before to ensure collection the following day.
In metro areas, the cut-off time is normally 2.30 pm for any same day pickups. On the other hand, the cut-off for next day pickups in regional areas is 12 midday
If your booking is before 12 midday, you can choose a next day pickup. Due to the unique nature of given regional areas, there might be some delays in the process of pickup.
The maximum length of package allowed by Austrans Logistics is 4m or 400cm.
When your item is over 25kg, Autrans Logistics will still accept to carry it, but the item will have to be packaged in a crate or pallet/skid, and you might be needed to offer lifting assistance at the location of sending and that of receiving. If there is no lifting assistance availed, you will have to select the hydraulic tailgate option for the relevant location. Remember that, additional charges will apply.
When you have no idea what the correct weight or dimensions of your item are, it would be safer to overestimate the measurements. You might be liable to $2 per kg/ cubic kg on top of $10 to make up for any underestimated measurements.
As much as we try hard to offer a door to door service throughout the entire Australia, in cases where your location is extremely remote, we might possibly not be in a position to service the location on a door to door basis. Kindly contact our customer service for more information.
In some instances, you might be allowed. However, you will have to contact our customer care first to make detailed arrangements.
Austrans Logistics does offer insurance option for all services. You are allowed to nominate declared values during the process of quoting. Kindly, read carefully and follow the provided Terms and Conditions in order to make sure that the warranty is applicable for your consignment. You can always access all the information you need to know about insurance on the insurance section.
The Customer can request Austrans Logistics to arrange for additional insurance coverage (enhanced liability) at an extra fee while booking their shipment. The details of the Insurance Coverage options and corresponding charges are in the Insurance section.
Both Couriers Please and Fastway offer $1000.00 of Insurance Cover for all consignments. If you have purchased Insurance through our Insurance Partner then you can make a claim. Should you wish to make a claim, please download and submit a claim form within 48 hours, which can be found on our website. If you have chosen a Service other than with Couriers Please or Fastway and have not taken out Insurance with our Insurance Partner then you cannot make a claim.
Claims for lost or damaged item will be honored on the condition that Austrans Logistics and our Insurance Partner are satisfied that the claim is justified. For detailed information, please refer to Terms and Conditions for your relevant service type.
Your parcel will be scanned at every stage of its transit to its intended destination. You can track your consignment on our website through your special label number/tracking number.
In case your parcel has not arrived, you can easily track it on our website using your tracking number or label number. This can accurately show you where your package is within our network. For more information, you can kindly complete an Online Enquiry on our websites.
If you are not able to sign for your delivery, we can be able to leave your parcel in a safe place at your address without a signature. However, before we go ahead to do this, you must provide an alternative authority where we can leave the parcel.
Unfortunately, we are not able to make deliveries at specific times. However, with some of our Transport Partners you can request a delivery time before 9.00 am, before 10.00 am and before 12 am. (additional charges will apply for these services and are displayed at the time of booking). Alternatively, you can allow your deliveries to be made without a signature by completing the Online Enquiry Form or make a collection from your local depot.
We don’t accept any dangerous goods for the domestic shipments while we don’t carry prohibited goods for international shipments
This depends on the service requested and the pick-up and delivery locations. Please check our transit times for further details.
The delivery times quoted are estimates only and based on the date of despatch from origin. These are applicable to major cities only. All items may also be subjected to customs inspection which may require additional days
Regrettably, this is not possible since the couriers operate on the basis of a timetable (just like a bus or train). If we were to go back, we would obviously be late for the next client’s pick up. We sincerely apologize for any inconvenience, but this is how we reduce our costs to maintain our great low-cost service to our clients.
If you are an account holder with Austrans Logistics, then it is possible for all your bookings to be tracked through your Booking Overview link.
The Track and Trace website is updated daily at different time intervals. If the item you are checking does not have any update, you may wish to try again at a later time. If you still experience problem with tracking your item, please contact us.
No unfortunately we do not – you will need to package your items into secure cartons or boxes. We do however supply satchels – you will need to contact the team prior to arrange your satchels to be sent to your doorstep. A nominal fee for Satchels will be charged Our satchel rates are a great way of sending items to any location in Australia.
We appreciate the importance of your parcel arriving securely and undamaged. Careful packaging of goods ensures that they are secure.
Your daily point of contact at Austrans Logistics will be your outstanding Customer Care Service Team. They are always glad to come to your aid by answering any queries that you may have. You can also contact us through a form that you can submit on our website or directly call us.
We accept payment through a bank deposit (In case you have an account with us), PayPal, as well as Credit & Debit cards.
We ensure that our pricing structure is utterly transparent. We never have any hidden charges since all prices quoted are inclusive of Fuel Levy as well as GST. We ensure you are aware of any cost involving your consignment before a booking is placed with your selected carrier.
If you use our direct courier service and there is waiting time for the driver at either end, waiting charges are incurred. Other charges may be applied if you have not indicated during the booking process that the pick up or delivery is a Private Residence, or you have underestimated the dimensions and weight of your consignment. Also if a redelivery of your consignment needs to occur.
You can minimise these by ensuring your consignment is ready for loading and unloading at each end of the delivery process. Indicating all necessary information at time of booking and as accurately as possible measuring the dimensions of your consignment.
Yes, a paper copy of the airway bill will need to be attached to each consignment.
Yes, customers are required to produce 1 of the following;
Australian Passport, Australian Photo Drivers Licence, Photo Credit Card, Government photo ID (Customs, Security), Foreign Passport (requires secondary ID, non-photo is acceptable).
The customer would need to give the courier a copy of the ID.
Austrans Logistics do not deliver dangerous goods, read here about dangerous goods if you are not sure about the contents of your shipment. For a list of dangerous goods, please refer to the Prohibited Goods section on the website
Yes, there is a list of prohibited items here. Please refer to the list of Prohibited Goods on the website.